On the Doctors list page, click Third Party. For mental health consultations,
click Mental Health Professionals on the Navigation Pane. For mobile phone users, click the three horizontal lines to access the navigation pane.
Choose the patient (will be from the connections you made) and click Proceed
The doctors schedule will appear. Choose desired date.
Choose desired time then click Add Schedule
Select and/or type in symptoms. Check if the schedule reflected below is correct then click Confirm.
Your appointment is currently Pending until the doctor accepts your appointment request.
When your appointment request is accepted, an SMS will be sent to you. Settle your payment within 24 hours of the doctors acceptance, otherwise, the appointment will expire.
To pay for your appointment, click My Appointments on the Navigation Pane. For mobile phone users, click the three horizontal lines to access the navigation pane.
Click Pay button.
Click Yes, Proceed!
You will be redirected to the payment gateway, choose the type of payment you prefer.
After the payment, you will be redirected back to the platform, click My Appointments
After the payment, the status becomes Paid.
Note: You and Third-party/Connection patient will be notified via SMS 1hr before the scheduled date and time of your appointment.
On the day of the appointment, the Patient should go to My Appointments.
The doctor will create a room. Once the doctor successfully created it, click Enter Room to join him/her in the conference room.
Click I’m Ready
After a few moments, you can see the doctor.
In the event you lose connection or accidentally leave the conference room you can go back again. Simply go to My Appointments and click Enter Room.
After the telehealth consultation, the status will be Completed. Note: If there will be any Prescription, Laboratory request, or Medical certificate given by the doctor, all will be sent via email.